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Offline daal
 Post subject: The connection has timed out
Post #1 Posted: Thu Jan 03, 2013 2:44 am 
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For much of the last 12 hours, I have not been able to connect to the L19 website with my computer (or any of the other computers in the house), but strangely, I do have access to the forum on my phone using the same WiFi connection.

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Offline Alguien
 Post subject: Re: The connection has timed out
Post #2 Posted: Thu Jan 03, 2013 3:23 am 
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I'd suggest rebooting the router.

If that doesn't work, rebooting the computer.

If that doesn't work, installing a new browser and trying.

If that doesn't work... It's gremlins.

This post by Alguien was liked by: Phelan
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Offline daal
 Post subject: Re: The connection has timed out
Post #3 Posted: Thu Jan 03, 2013 4:11 am 
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Thanks. I tried all of your suggestions, but no luck. Last night, another user said on KGS that he was also having trouble connecting, so it seems more likely that the problem is on the server's side. Odd though that I can connect with my phone... Must be gremlins :-)

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Offline quantumf
 Post subject: Re: The connection has timed out
Post #4 Posted: Thu Jan 03, 2013 5:24 am 
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Perhaps you have a virus checker or peer blocker on your PC that has flagged the L19 site as a malware or similar site?
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Offline daal
 Post subject: Re: The connection has timed out
Post #5 Posted: Thu Jan 03, 2013 5:42 am 
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I'm in Germany, but I've now heard from a few people in the UK who are also having trouble connecting. Maybe there's been some damage to those cables at the bottom of the ocean. (yes there really are actual cables between continents which occasionally need to be raised to the surface and patched aboard specialized ships).

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Offline HermanHiddema
 Post subject: Re: The connection has timed out
Post #6 Posted: Thu Jan 03, 2013 6:04 am 
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I also had trouble yesterday, at home, but have no trouble now, at work.
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Offline Alguien
 Post subject: Re: The connection has timed out
Post #7 Posted: Thu Jan 03, 2013 6:14 am 
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HermanHiddema wrote:
I also had trouble yesterday, at home, but have no trouble now, at work.


Now you know where your gremlins live.

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Offline Bonobo
 Post subject: Re: The connection has timed out
Post #8 Posted: Thu Jan 03, 2013 6:43 am 
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Same problems here yesterday, for a few hours. (I also live in Germany.)

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Offline billywoods
 Post subject: Re: The connection has timed out
Post #9 Posted: Thu Jan 03, 2013 7:08 am 
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I've not had any problems of the sort.

Edit: okay, scratch that.
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Offline daal
 Post subject: Re: The connection has timed out
Post #10 Posted: Fri Jan 04, 2013 11:07 am 
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It's been almost 48 hours since I've been able to reach the forum on any computer other than my phone. I'd really appreciate some confirmation from the administration that the problem is being worked on, or some more troubleshooting suggestions. Thanks.

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Offline tester
 Post subject: Re: The connection has timed out
Post #11 Posted: Fri Jan 04, 2013 11:33 am 
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daal wrote:
For much of the last 12 hours, I have not been able to connect to the L19 website with my computer (or any of the other computers in the house), but strangely, I do have access to the forum on my phone using the same WiFi connection.


Same here. laptop is no good. Phone access is fast.
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Offline Joaz Banbeck
 Post subject: Re: The connection has timed out
Post #12 Posted: Fri Jan 04, 2013 11:51 am 
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The above post is mine. This account was totally inaccessable, so I dropped into one of the dummy accounts that I use for diagnostic purposes. It was very slow too.

Then, in the past five minutes, everything came up to full speed for both accounts.

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Offline daal
 Post subject: Re: The connection has timed out
Post #13 Posted: Fri Jan 04, 2013 1:32 pm 
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Joaz Banbeck wrote:
The above post is mine. This account was totally inaccessable, so I dropped into one of the dummy accounts that I use for diagnostic purposes. It was very slow too.

Then, in the past five minutes, everything came up to full speed for both accounts.

Thanks for looking into it, Robert. Unfortunately, it's still not working for me. Apparently, the problem is worse for users in Europe. Aside from those who've written in this thread (bonobo and I in northern Germany, HermannHiddema in Holland), topazg and uberdude in the UK have also been having difficulties. I have no idea why I should be able to connect to L19 with my phone using the same WiFi connection that times out on all computers in the house. Peculiar. Let me know if there's something I should try.
Greetings, Daniel

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Offline Joaz Banbeck
 Post subject: Re: The connection has timed out
Post #14 Posted: Fri Jan 04, 2013 1:33 pm 
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This is a very particular gremlin. Not only does it tolerate phones, but it like some threads better than others. I can read off-topic threads easily, but not Malkovich games.


@Magicwand: I've been trying to post in our game for several hours now. I can't do it.

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Offline Joaz Banbeck
 Post subject: Re: The connection has timed out
Post #15 Posted: Fri Jan 04, 2013 1:54 pm 
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daal wrote:
... Apparently, the problem is worse for users in Europe. Aside from those who've written in this thread (bonobo and I in northern Germany, HermannHiddema in Holland), topazg and uberdude in the UK have also been having difficulties...


Are other people seeing a geograhpical bias? So far, it affects mostly members in Europe, and me out here in California.

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Offline hyperpape
 Post subject: Re: The connection has timed out
Post #16 Posted: Fri Jan 04, 2013 2:15 pm 
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I had a few slow connections yesterday, but no timeouts. I'm in the Eastern US.

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Offline jts
 Post subject: Re: The connection has timed out
Post #17 Posted: Fri Jan 04, 2013 2:33 pm 
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Also Eastern us, connected to the forum on multiple devices, multiple wireless networks with no problem.
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Offline skydyr
 Post subject: Re: The connection has timed out
Post #18 Posted: Fri Jan 04, 2013 2:47 pm 
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Joaz Banbeck wrote:
This is a very particular gremlin. Not only does it tolerate phones, but it like some threads better than others. I can read off-topic threads easily, but not Malkovich games.


This may be related to the additional work required in composing go diagrams from the tags?

This post by skydyr was liked by: Bonobo
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Offline Uberdude
 Post subject: Re: The connection has timed out
Post #19 Posted: Fri Jan 04, 2013 3:27 pm 
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I too have been unable to access L19 (from UK) for the last few days. I am making this post via a web proxy (zend2.com).
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Offline tchan001
 Post subject: Re: The connection has timed out
Post #20 Posted: Fri Jan 04, 2013 3:33 pm 
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Has worked fine from Asia all along

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