GoGameGuru

[Uberdude]

Looks to me like someone else registered the domain, just a blank landing page containing:

<meta name="description" content="Find Cash Advance, Debt Consolidation and more at Gogameguru.com. Get the best of Insurance or Free Credit Report, browse our section on Cell Phones or learn about Life Insurance. Gogameguru.com is the site for Cash Advance."

[wineandgolover]

It looks proper to me with Safari on iPad.

[eyecatcher]

Looks to me like someone else registered the domain, just a blank landing page containing:

<meta name="description" content="Find Cash Advance, Debt Consolidation and more at Gogameguru.com. Get the best of Insurance or Free Credit Report, browse our section on Cell Phones or learn about Life Insurance. Gogameguru.com is the site for Cash Advance."

after resetting browser cache i see the same

[RobertJasiek]

To avoid any wrong view, I have cleared my browser cache and then opened
https://gogameguru.com/
It is running well and shows the expected go and go shop contents. 2016-08-16 GMT 10:40.

[Uberdude]

Still not working for me locally, but when I used a web-based browser* to bypass any DNS caching problems etc it did load the right contents of the Go reviews/shop etc. So it seems to be back online but can take a while for that to percolate back through the interwebs.
* https://www.browserling.com/browse/win/ ... uru.com%2F

[tchan001]

Long live GoGameGuru

[Knotwilg]

The site appears to be back up.

The site is back up but it is not active, not even responding to any message, private or public. I'm worried that something serious has happened in their private lives, or they're involved in legal issues with either others or ... heaven forbid, each other.

Nothing else could explain why there is no sign of life, by none of David, Jing, Younggil or Josh.

[Uberdude]

Indeed, it is rather worrying. I've just about finished reading Relentless and am starting a glowing review for the British Go Journal, but it's not much good recommending a book if the only vendor (it's not available anywhere else is it?) is kaput/unresponsive/in trouble. Has anyone bought anything from them since the website went down?

[Koosh]

I purchased my copy of Relentless on August 18th. This is right after the site came back up. I had no problems with shipment proceedings or delivery. They might not be responding to all inquiries at this time, but the business side of things seems to be running smoothly.

Has anyone had a different experience?

[jeromie]

I ordered Relentless when the study group started last week and it was shipped extremely quickly; my copy arrived after four days despite choosing media mail shipping. Standard orders seem to be going off without a hitch.

[CnP]

I purchased my copy of Relentless on August 18th. This is right after the site came back up. I had no problems with shipment proceedings or delivery. They might not be responding to all inquiries at this time, but the business side of things seems to be running smoothly.

Has anyone had a different experience?

I'd be more interested in hearing if anyone has had problems which were then sorted in a timely fashion. If the setup of GGG is to delegate delivery to warehouses (which it seems to be) then the business could chug along fine without its head and only give bad service to people who get the wrong order. I want to get an agathis go board from them but I currently dont have confidence in their ability to sort out problems if they arise.

[Koosh]

I'd be more interested in hearing if anyone has had problems which were then sorted in a timely fashion. If the setup of GGG is to delegate delivery to warehouses (which it seems to be) then the business could chug along fine without its head and only give bad service to people who get the wrong order. I want to get an agathis go board from them but I currently don't have confidence in their ability to sort out problems if they arise.

We could say this about any online business though, couldn't we? It's the price we've paid in response to the rock bottom price culture of online retailers, and that's where credit cards and disputes step in. If you can't get ahold of an online retailer to settle a dispute, you can dispute via your CC, get your money back, and keep the board in the process (albeit kept in the packaging in case the CC contacts you with instructions to return the item).

If you want that board, I say go for it. The worst that could happen is that you get the product, it doesn't meet your expectations, and you email GGG about it. You wait 3 weeks, send your CC company a copy of the returns policy listed on their site and evidence that you contacted them to arrange a return and that they didn't respond.

In online retailing and customer service, I would say that it's 5% of the problems that take 95% of our time to solve. I would say that it is in GGG's best interest to ignore most who message them until a serious problem arises that requires handling, or keep a list and address all questions in a single post. Maybe they set a price ceiling on where/when to handle.

[CnP]

We could say this about any online business though, couldn't we? It's the price we've paid in response to the rock bottom price culture of online retailers, and that's where credit cards and disputes step in.

well I hope they come online again in the near future, say "sorry guys, we're back on track again" ... but I don't think you can say all online businesses have gone from a state of putting out a fantastic amount of content with good online presence and responding to comments to absolute 'radio silence'. They don't owe me anything but they're doing a good impression of something having gone wrong at the moment. I wouldn't want the hassle of going through a credit card dispute so I won't take the risk - just a personal choice and everyone is free to make up their own mind. Online purchases with credit cards are pretty safe though like you say.

[hyperpape]

well I hope they come online again in the near future, say "sorry guys, we're back on track again"

It's a common problem, not just for customer service. Early on in my first job as a developer, I got a big task that I honestly wasn't quite ready for. I sat in my cube and stressed, and eventually blew through the estimate. My team lead didn't check in with me, and I just kept trying to finish as fast as I could. Eventually the CTO emailed to say "what the hell is going on?" He wasn't angry with going over the estimate, but he was pissed about the lack of an update. I didn't want to bring attention to how I was struggling, but it was exactly the wrong approach.

[gowan]

FWIW their site seems to be back up now.