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DGS connection problems

Posted: Sat Aug 13, 2016 6:53 am
by jug
Hi,

there seems to be a server or network problem with DGS (Dragon-Go-Server).
From Germany I cannot reach the server (http://www.dragongoserver.net) nor the provider (http://www.samurajdata.se).

Tracking the latest status on http://senseis.xmp.net/?DragonGoServer

Can somebody from other countries report about those problems as well?

Cheers,
/JUG (DGS-Admin)

Re: DGS connection problems

Posted: Sat Aug 13, 2016 7:05 am
by ez4u
jug wrote:Hi,

there seems to be a server or network problem with DGS (Dragon-Go-Server).
From Germany I cannot reach the server (http://www.dragongoserver.net) nor the provider (http://www.samurajdata.se).

Tracking the latest status on http://senseis.xmp.net/?DragonGoServer

Can somebody from other countries report about those problems as well?

Cheers,
/JUG (DGS-Admin)

Connection timed out from Japan 2016-08-13 23:03 GMT +9

Re: DGS connection problems

Posted: Sat Aug 13, 2016 7:16 am
by DrStraw
and from the USA

Re: DGS connection problems

Posted: Sat Aug 13, 2016 7:19 am
by 1/7,000,000,000
can't log in either from Germany

Re: DGS connection problems

Posted: Sat Aug 13, 2016 7:39 am
by jug
I've managed to reach someone from the provider ... they are looking into it ...

Re: DGS connection problems

Posted: Sat Aug 13, 2016 8:53 am
by jug
[UPDATE]:
Response from provider-support:
Our fiber link to our internet service provider is down since 14:55. The fault has been reported to the internet service provider, they're sending a technician to the fiber connection point to fix it. I have no time estimate yet for when it will be fixed. The DGS server itself is up and running normally, no problems there.

Re: DGS connection problems

Posted: Sat Aug 13, 2016 9:18 am
by DrStraw
jug wrote:[UPDATE]:
Response from provider-support:
Our fiber link to our internet service provider is down since 14:55. The fault has been reported to the internet service provider, they're sending a technician to the fiber connection point to fix it. I have no time estimate yet for when it will be fixed. The DGS server itself is up and running normally, no problems there.


Well, maybe. If a game times out before anyone can log back in it could be a problem.

Re: DGS connection problems

Posted: Sat Aug 13, 2016 9:24 am
by jug
DrStraw wrote:Well, maybe. If a game times out before anyone can log back in it could be a problem.

That should not be a problem.

The DGS-clocks don't use the server systems time, but have an external trigger (from a German server) ... and as this server also cannot reach the DGS-server, the DGS-clocks are not "triggered", i.e. not running either.
So there shouldn't be any timeouts as all DGS-clocks are not running.

Re: DGS connection problems

Posted: Sat Aug 13, 2016 9:57 am
by DrStraw
jug wrote:
DrStraw wrote:Well, maybe. If a game times out before anyone can log back in it could be a problem.

That should not be a problem.

The DGS-clocks don't use the server systems time, but have an external trigger (from a German server) ... and as this server also cannot reach the DGS-server, the DGS-clocks are not "triggered", i.e. not running either.
So there shouldn't be any timeouts as all DGS-clocks are not running.


Interesting. Why? It seems someone convoluted.

Re: DGS connection problems

Posted: Sat Aug 13, 2016 11:00 am
by jug
DrStraw wrote:
jug wrote:The DGS-clocks don't use the server systems time, but have an external trigger
Interesting. Why? It seems someone convoluted.

The same question I've asked myself when I joined as DGS-developer. I think this system was like that from the very beginning in 2001.
But one obvious advantage is exactly the current situation: when there's a network problem on reaching the server, then the clocks are stopping as well.

But indeed I still don't like it very much (except this nice benefit with the timeout-prevention-on-network-problem) as it make some time-related things pretty hard & complex.

Re: DGS connection problems

Posted: Sat Aug 13, 2016 11:07 am
by jug
[UPDATE from provider]: Fiber cut has been ruled out. Estimate for earliest fix according to ISP is at 20:45 CEST. Error is most probably in the access router at the ISP end.

Re: DGS connection problems

Posted: Sat Aug 13, 2016 12:15 pm
by jug
Connection problem was resolved at 20:54 CEST. DGS is available again.

Cheers,
/JUG (DGS-Admin)