Hi Blue Three,
Blue Three wrote:
As other members have already written, these people are artisans/craftsmen. They're proud of their work and will gladly show you around. As impractical as it may sound, at the end of the day the best way to shop would be to actually visit in person and look at the products yourself (and then have them send it). Ideally take someone with you that can translate for you. If you can't speak Japanese yourself, it's going to be exceedingly difficult to convey exactly what it is you want without a middleman.
Not possible. I'm halfway around the world in another country

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I assume you sent your e-mail in English and of course there's nothing wrong with that at all (especially considering Kuroki have an English language site themselves), but I know enough people who would go the extra mile and get someone to translate their e-mails prior.
Sometimes that would be best. If I was buying stuff costing thousands of dollars, OK... but I think in this case, that would be over the top.
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My own experiences have only been good. They're all friendly, helpful and appreciative. Then again I speak the language. I could very well imagine that if, as a customer, you come in speaking fast English and give the impression of wanting much for few, possibly even heckle/ask them to give discount, they're going to be somewhat less, uh... enthused. Not trying to be overly negative here, but you kinda have to meet them halfway, if you know what I mean.
I know exactly what you mean. My e-mail was therefore short, and to the point, in English as easy as I could make it. I stated the products I wished to buy by providing links to their own website, and I also provided links to the sets in which these products had discounts. Then I asked if Mr. Kuroki would consider applying those discounts to my set as well.
(In the end, that set would still have been more expensive than Mr. Kuroki's pre-made sets.)
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What surprises me is that even though Kuroki are clearly willing enough to sell abroad to have someone with proper knowledge of the language translate the website for them, their response to you was as slow. Because yes, three weeks is indeed slow.
I think that this is a pity. Mr. Kuroki seems to be the only seller that is also a manufacturer, and he has a good website in good English. He must have noticed that he has a good name outside of Japan. I, if it were me, would certainly get someone working for me who'd be able to answer questions in English.
If Mr. Kuroki's store would have answered the e-mail a few days earlier, I may have just bought the board, stones and bowls at his place, as he seems to have agreed to the requested discount. Alas, I decided to go the European route for the board (and bowls for my cheaper set) just a day before I received the answer, to save on shipping costs and taxes. While I'm quite patient in most matters, e-mailing back and forth at a speed of one e-mail per three weeks is a bit too much.
I could go for European stones as well, but the only ones obtainable here are Jitsuyo at prices for which I can get Moon/Blossom grade in Japan (even including taxes), or Yuki stones costing over €1000 if going for anything bigger than size 30. I'm going to wait and see if Aoyama responds, as they have the best price/grade/thickness of stones at the moment, as far as I could find.
PS: The English on Oishi's website is actually good enough for me. In Japan they should just stop using Kanji, and write everything phonetically, using the Western alphabet, or Hiragana. I possibly know enough words or be able to translate enough to be able to read the most important parts

PS2: Oishi also doesn't list any moon grade stones. It seems they're dying out everywhere. However, with the Yuki stones, they are in the same price range as Aoyama; their Yuki stones are less expensive than Mr. Kuroki's Blossom grade stones.